Days of operation
Your opinion is important
In compliance with the Mexican Law: Ley Federal de Protección de Datos Personales en Protección de los Particulares (LFPDPPP, its acronym in Spanish), Alleiva Travel provides you with the following Privacy Notice:
All the data collected is controlled by Alleiva Travel with fiscal address in Paseo Los Olivos Mz 4 Lot 10 C.P. 77714 Playa del Carmen, Q. Roo Mexico, whose responsible is Nuria Alejandra Morales Magaña, who will take care of the treatment of your personal or sensitive data ('Data') in order to provide privacy and the right to self-determinate them.
The personal data that Alleiva Travel collects from you will be used solely for the purposes described in this privacy notice and may be obtained:
The personal data collected on this website include, but are not limited to, name and surname, telephone number and email address. In some cases, for making payments: credit / debit card number, expiration date, verification code, name of the cardholder and address to which the credit card statement arrives. This information is obtained and saved when you choose to make a reservation either online, by phone or through any other means, in the case of credit / debit card payment data are destroyed after confirming the transaction and your reservation is ready.
In addition, this site collects non-personal information automatically through different analysis tools each time a visitor enters Alleiva Travel web site; For example, the destination sought, the way in which the site is used or the estimated time of viewing a certain page. This information is collected through cookies and allows the company to constantly improve the usability and design of the site to adapt it to the needs of visitors and facilitate operations in it.
Cookies are files that the browser saves on the hard drive of the user's computer. When you enter the web site of Alleiva Travel it is possible that we save information about the session and assign one or several cookies. The cookies on this website do not collect or store personal information.
The data provided may have one or more of the following treatments:
Alleiva Travel has implemented a sophisticated security system to protect our customers' information from unauthorized access. Our systems are configured with data encryption and coding technologies programmed under industry standards. Any transmission of sensitive data such as credit / debit card information entered into the Alleiva Travel site is encrypted before being sent using SSL technology.
Article 28 of the LFPDPPP grants you to exercise the ARCO rights:
To take any of these actions on your personal data send a request to the email: email@example.com specifying the action you want to execute.
Some personal data provided at the time of booking are shared with suppliers or affiliated companies to process and complete the contracted services. Personal data will never be transferred to people or companies outside of Alleiva Travel. The data that is shared depends on the reserved service and are made with the purpose of providing a better service and better understanding the needs of our customers.
The administrator of this website reserves the right to modify or change this Privacy Notice at any time if necessary, its continuous review is recommended.
The provision of data to Alleiva Travel by any means simplify that you have read, understood and constituted acceptance of the terms set in this privacy notice.
In Alleiva Travel we recognize the talent of people and / or companies, that is why we mention the creator of images, videos and / or content that we use on the website www.alleivatravel.com in order to inform or promote a destination or specific activity.
Cover video: Union of creations by David Zafra, Turismo en México, Visit Mexico, Cancun Adventures, Isla Mujeres Travel and Alleiva Travel
Welcome to the website www.alleivatravel.com. Your use of it is expressly conditioned on your acceptance of these Terms and Conditions. By using this site, you signify your consent to the Terms and Conditions. Alleiva Travel reserves the right to add or modify the Terms and Conditions at any time. All terms added or modified will take effect at the time they are updated. The continuous use of this site even after the publication of the changes made to the Terms and Conditions will mean that you accept these changes. Please return periodically to this page to check any changes.
The rates shown on the website are valid only at the time of your quotation, it may change without notice according to the conditions of each supplier as long as they have not been booked and confirmed.
Reservations are subject to availability and variations in rates until confirmed. A reservation is considered confirmed when the total payment or deposit has been covered and the documents that prove the cardholder's identity have been sent, if it is requested. Otherwise the availability and rate cannot be guaranteed.
Once the payment and your reservation have been confirmed, you will receive a confirmation coupon via e-mail within a period of 24 hrs., coupon that you must read and carry when you take the service.
In some cases, especially in high season, Alleiva Travel will need to verify the availability directly with the supplier before being able to confirm a service, we ask you a maximum of 24 hrs to be able to send you the confirmation coupon, in case there is no availability, we will communicate with you to offer the next available date and if you cannot take the service on that date, a refund of the amount paid will be made.
When booking, you authorize in writing and / or verbally to use your credit card number or the means chosen to make your payment, and expressly confirm that you know and accept our reservation, payment, disclaimer and cancellation policies.
To avoid any mishap, you must print the confirmation coupon and present it when you request your reserved or paid service, depending on the case (as proof of reservation). Some suppliers will request this coupon to be previously exchanged for an access ticket.
Alleiva Travel aims to keep our customers informed of our best offers at the moment, so they can receive a benefit in their vacations, so once you have made your reservation our hunting offers team will send you an email with promotions periodically appropriate to your profile, to complement your trip or plan your next trip. If you wish to unsubscribe, simply open the email offers, go to the bottom and click on cancel subscription or request help from a travel advisor.
For the payment of your reservation, we accept Visa / MasterCard credit / debit cards. For security reasons and to avoid charges without authorization, in some cases it is possible that backup documents are requested, the purpose of it will be to confirm the cardholder's identity as a letter of authorization with signature, official picture identification and card photocopy; In case of not sending the required documentation within the established period, the reservation will be canceled and will be subject to the cancellation policies of the site. If you do not have any card you can pay through a bank transfer or deposit in participating banks or convenience stores.
Some of the packages, circuits and tours, etc. offered by Alleiva Travel can be reserved from 20% charge as an initial payment to guarantee your reservation, this percentage varies depending on the service, and are subject to the remaining payment on the date that the service takes place and by the corresponding supplier, who may charge cash and / or credit / debit card. Sometimes (depending on the supplier) there is a charge of 4% of the outstanding balance for the payments in cards. It will be notified in advanced.
It is possible that certain services and / or products request the total payment before the date of service due to high occupancy or change in their internal payment policies. If this is the case, you will be notified in advance of the new payment deadline, after which the reservation will be canceled if it has not been paid.
The customer is obliged to send via e-mail the receipt of the payment (s) made to Alleiva Travel when these are by deposit or bank transfer and verify that the agency received such payment, leaving Alleiva Travel free of any responsibility in case the client does not make the pending payment of his package or service contracted within the terms specified above and not being authorized to any refund since it will be charged as administrative expenses 50% of the total reservation.
If the client makes payments by bank, deposit or electronic transfer and does not notify the agency, it is understood that the agency has no way of knowing and / or applying those payments to his account, in such a way that Alleiva Travel is free from any liability that is derived from this situation, since it is the client's absolute responsibility to inform the agency of the payments made or paid in favor of the services previously contracted and not having any right to any claim for cancellations or refunds due to this situation.
The charge made will be reflected in your account statement, including the 'Alleiva Travel' caption.
For the payment method in destination where the service takes place, the client commits to pay the amount of the reservations made directly to the supplier before receiving the contracted services, considering for this the ways of payment that the supplier offers.
The rates published on the site www.alleivatravel.com are quoted in different types of currencies, in case of any currency other than Mexican pesos the amount shown is informative according to the exchange rate established by Alleiva Travel at that time, the amount of the transaction will be charged to your card in Mexican pesos at the exchange rate on the day of the transaction. Please note that the amount that will appear on your credit card payment receipt may vary by or up to three percent due to the international fluctuation of the type of bank currency exchange. Alleiva Travel is not responsible for such fluctuation. You acknowledge having been informed of the fluctuation of the exchange rate and agree to the corresponding charge in Mexican pesos.
If you require a fiscal bill, you must request it in your user panel of Alleiva Travel or with the agent assigned to your reservation or by email firstname.lastname@example.org in the same month in which you made your payment. It is worth mentioning that for tax reasons bills will be prepared after generating the corresponding payment.
Alleiva Travel provides services only as an intermediary agent between the client and the supplier of the tourist services promoted on this page www.alleivatravel.com. The agency carefully chooses only the most qualified and prestigious suppliers to provide the best service, however, Alleiva Travel cannot assume any responsibility with customers for acts or omissions by suppliers, because it has no control or legal relationship about its operations.
You release Alleiva Travel of any responsibility for any failure or non-compliance by the Supplier or Direct Suppliers of the tourist services, including without limitation any failure or compliance on the part of the airlines, hotels, temporary accommodation suppliers, shipping companies and all kinds of boats, water sports suppliers, car rental agencies, transportation agencies, tour operators, dive instructors, snorkel instructors, golf instructors, dolphin swim instructors, fishing instructors adventure sports suppliers and extreme sports, water parks, ecological parks, and in general any failure or lack of compliance by all those tourist services that are provided directly by one or several suppliers and not directly by Alleiva Travel.
In the case that the supplier fails to comply with any of its services, for which you have already made the payment, the only refund shall be processed directly by the supplier that failed to provide its services, unless the previous failure is caused directly by Alleiva Travel. Alleiva Travel assumes no liability to you and you release Alleiva Travel of any liability for acts, omissions or any type of complaint or dissatisfaction arising from the services provided by the direct service suppliers advertised on this website, because Alleiva Travel has no control or legal relationship over its personnel, equipment, operation or assets.
Also, Alleiva Travel will not be responsible and you release all responsibility to this site regarding:
The terms and conditions and / or policies of direct service suppliers. Alleiva Travel will not assume any responsibility and you release all responsibility to this agency, as well as any claim, cost, expense or loss that you may suffer including any personal injury or third party, accident or death, damage to personal belongings, loss of fun, anger, disappointment, anguish or frustration, be it mental or physical.
Despite the constant updating of the website there is the remote possibility that the validity of some prices have expired or come from information erroneously provided by the service suppliers. In case the correct price is less than the quoted amount, Alleiva Travel will apply the lower amount. If the correct price is higher than the amount quoted, you will be informed of the correct amount or registering the cancellation of the reservation at your request for not agreeing with the increase in price, releasing Alleiva Travel and the service supplier of any responsibility or payment of compensation for inconveniences caused by this cancellation.
Alleiva Travel declines any liability arising from the breach of the regulations by the user, rules or conditions established by each of the contracted service suppliers..
Alleiva Travel reserves the right to refuse any customer at any time.
All cancellations must be requested in writing to email@example.com with a copy to the advisor in charge of your reservation.
Any cancellation will generate an administrative charge for 50% of the total value of the services contracted in addition to the penalty assigned by the corresponding supplier (if that is the case). If a part of the reservation was paid with electronic points, these are not refundable under any circumstances.
Reservations canceled 3 to 0 days before the date of service regardless of the reason for the same, are subject to the policies of charges for NO SHOW in which no refund will be made.
When the passenger decides for any reason to desist from his service during the period of the same (already being in the destination) it is understood that it is under his own responsibility and that the agency is free of any responsibility and there will be no refund.
If for reasons of force majeure or fortuitous cases, the contracted service suppliers could not partially or fully provide the services, Alleiva Travel will only manage on behalf of the user and will be limited to reimbursement of the amount that proceeds with the exclusion of any other commitment.
The agency reserves the right to modify the order of the services indicated in this website for a better development of the same or for reasons that justify it. When Alleiva Travel is the one who cancels a trip or excursion for reasons beyond the control of the client, it will be obliged but limited to reimburse him/her for all the payments he/she has made.
In case of cancellation by the client, the refund applied will be calculated according to the Cancellation policies depending on whether it is made in cash or credit cards, if it is applicable.
The fact that the client pays the amount according of the reservation and / or the total payment for the chosen service implies his acceptance of the conditions and responsibilities specified in this site.
To be able to enjoy this benefit, it is necessary to register as a client on our website, since the record of your points will appear in the Points section of your account. This wallet will allow you to accumulate points when you invite friends to make reservations through www.alleivatravel.com, registered through the “Free Travel program”, as long as the reservations are fully paid and confirmed. You can redeem promotional coupons that will be offered through our social media or special projects, so you can accumulate more points, which can be used at the time of booking, exclusively tour services and circuits. Each service has a limit of points to use, and this can vary without prior notice.
The accumulated balance will not be exchangeable for cash and cannot be transferred to other accounts. This will never cover the total cost of your purchase, as it does not replace the administrative expenses of Alleiva Travel..
The accumulation percentage, as well as the validity and other conditions, are subject to change without prior notice. Alleiva Travel reserves the right to deactivate or cancel any electronic wallet for improper use of the wallet, if considered necessary.
The validity of the 'Promotion coupons' varies according to the stipulated conditions for each promotion.
You declare under oath of truth, appearing by your own personal right that that you are a natural or legal person, under legal age, skillful, and with sufficient means or with economic capacity and interest in acquiring the services of intermediation and reservation that are specified, and for that purpose you use the Alleiva Travel site that works only as an intermediary between you and the direct suppliers of tourist services.
Alleiva Travel declares (a) to be duly constituted in accordance with Mexican laws. (b) That it is registered in Hacienda with RFC: MOMN921108RR2. (c) That its corporate purpose consists of the faculty to exercise its function as a Travel Agency, that is, to act as an intermediary for the reservation of spaces in the means of transportation; serve as an intermediary between tourists and suppliers of transport services of any kind; to reserve rooms and other related services for tourists, in hotels and lodging establishments, and to provide tourists with reservation services for places of tourist attraction. (d) Who is registered with the Secretary of Tourism in Mexico with registration number: 04230080177.
You state, regardless of your country of origin, that you are of sufficient legal age to use this website and be bound by these Terms and Conditions, as well as to be responsible for the legal obligations incurred by the use of this site. You understand that you will be financially responsible for all your use of this website and those who use it using your information to access it.